Delete your account

Via the mobile app

In the COLLABme app for iOS and Android:

• open your profile and tap the Settings icon (the gear), at the top of the screen;
• at the bottom, in the "Danger zone" section, tap "Delete my account";
• confirm. The deletion is immediate, and you are logged out.

Via the web app or company space

On app.collabme.be: open your profile, then "Edit profile". The "Delete my account" button is at the bottom of the page, in the "Danger zone" section.

On the company space (pro.collabme.be): open "Settings". The "Delete my account" button is at the bottom of the page, in the "Danger zone" section. If you are the only member of a company you own, you can choose to delete it along with your account. If other members remain, it is not deleted: first transfer ownership to one of them.

Without the app

No longer have the app, or can’t log in? Email us at info@collabme.be, preferably from the email address linked to your account, including:

• that you request deletion of your account and its associated data;
• the email address linked to your COLLABme account;
• if you know them, your display name or public handle (@handle), to help us locate the account.

Processing time

Self-deletion via the app is immediate. Email requests receive a response within one month, as outlined in our privacy policy. We may ask you to confirm the request from your account’s email to verify it’s really you.

Paid subscriptions

If you have a paid subscription, it is cancelled with our payment provider, Stripe, before any deletion — effective immediately, with no pro-rata refund. If cancellation fails, your account is not deleted to prevent charges without an account: a message will notify you, and you can try again in a few minutes.

What deletion removes

Deletion is permanent: neither the account nor its content can be restored. It removes:

• your profile, its facets, and your public page;
• your posts, comments, and reactions;
• the listings you’ve published, along with any applications they received;
• the project pages you have published in your name, along with their assignments, reactions, and comments, as well as your reactions and comments on other people’s projects. A project published on behalf of a company remains with the company;
• your applications, the reviews you gave or received, your favourites, the accounts you follow, and those following you.
• your notifications, your notification preferences, and your offer alerts;
• your private data: freelance activity logs and investments, connected calendar, task lists;
• your affiliations with companies and school cohorts;
• your consent choices and your advertising measurement identifiers;
• your login access: sessions and linked Google, LinkedIn, or Apple accounts. If you logged in with Apple, we also ask Apple to remove COLLABme’s access to your Apple ID.

What is retained

Some data is not deleted when your account is closed:

• payment records — your subscription event history with us (detached from your profile) and your invoices with Stripe — retained for our accounting and tax obligations;
• messages you sent, which remain in your contacts’ conversations;
• companies you created, which persist without you unless you choose to delete them from the company space (see above);
• certain technical traces (push notification subscriptions, pseudonymous usage events, the latter automatically purged after 13 months) that have not yet been automatically deleted: email us at info@collabme.be for complete deletion;
• data already shared with third parties (Google, Meta, Microsoft), which follow their own retention periods.

Delete data without deleting your account

You can delete part of your data while keeping your account. From the app:

• your posts and comments: select « Delete » in their menu;
• your listings: select « Delete » from the listing;
• your applications: in « My applications », « Withdraw my application » removes a pending application. An already accepted application cannot be deleted: you withdraw from it, and the organisation is notified;
• your messages: « Delete for me » or, for your own messages, « Delete for everyone ». « Delete conversation » removes it from your list but not from your contact’s;
• your profile information: experiences, education, skills, and reviews you’ve left;
• your subscriptions and favourites: « Unfollow », « Remove from favourites »;
• your notifications: « Delete notification »;
• your connected calendar: « Disconnect » removes the saved access to Google Calendar or Outlook;
• your discussions with CollabCoach: « Delete discussion »;
• your consent to audience measurement and advertising measurement: Settings → Privacy. Withdrawing stops future data collection.

For any other request — data you can’t delete yourself via the app — email us at info@collabme.be, preferably from the email address linked to your account. We respond within one month.

To learn more

Details of the data we process, its retention periods, and your rights — access, rectification, erasure, portability — are outlined in our privacy policy. For any questions: info@collabme.be.